Legal

Terms of Use

The rules for using brelsi.com. By using the Site or sending us a form, you agree to them.

Last updated

The short version

The main points, in plain words. The full Terms below are what actually apply.

  • These Terms cover our website. If your organization has a contract with us, that contract covers our products.
  • Use the Site lawfully. Don’t try to break it or copy it, and don’t send patient information through it.
  • The people and messages in our examples are made up, and nothing here is medical or legal advice.
  • The Site is provided “as is,” and what we owe you if something goes wrong is limited.
  • Disputes are settled by individual arbitration under Pennsylvania law.

Please read section 12 carefully. It says that most disputes with Brelsi will be settled by binding individual arbitration instead of in court, and that you give up the right to a jury trial and to take part in a class action. You can opt out within 30 days of first agreeing to these Terms.

On this page

1. About these Terms

The website at brelsi.com (the “Site”) is owned and run by Brelsi LLC (“Brelsi,” “we,” “us,” or “our”). These Terms of Use (“Terms”) apply when you use the Site.

By using the Site, or by sending us a form on it, you agree to these Terms for yourself and for any organization you represent, and you confirm that you have the authority to do so. You must be at least 18 years old to use the Site. If you don’t agree to these Terms, please don’t use the Site.

2. Our products have their own agreements

The Site describes our products and services, such as Voicemail Triage, and our consulting work. Using them requires a separate written agreement between Brelsi and your organization. For clinics, that includes a Business Associate Agreement (BAA). If that agreement and these Terms conflict, the agreement wins.

Descriptions on the Site are a general overview. Our commitments to a customer are the ones set out in our written agreement with that customer.

3. Using the Site

3.1 Permission to use the Site

As long as you follow these Terms, we give you a limited, non-exclusive, non-transferable permission, which we can take back at any time, to use the Site for your own information. That includes learning about Brelsi and evaluating our services for your organization.

3.2 What you may not do

You may not:

  1. copy, sell, rent, license, or redistribute the Site or its content, except as these Terms allow;
  2. change, take apart, decompile, or reverse engineer the Site or its code, except where the law allows it;
  3. use the Site to build a similar or competing product or service;
  4. use bots, scrapers, or other automated tools to collect content or information from the Site, except search engines that follow our robots.txt file;
  5. try to get into parts of the Site or our systems that aren’t public, test their security without our written permission, or interfere with how the Site works, for example by overloading it or uploading harmful code;
  6. send false information, pretend to be someone else, or send someone else’s personal information without their permission;
  7. send patient information or other protected health information through the Site; or
  8. use the Site in any way that breaks the law.

If these Terms let you copy something from the Site, keep its copyright and other notices on the copy.

3.3 Changes to the Site

We may change, pause, or stop the Site, or any part of it, at any time, with or without notice. We aren’t responsible to you or anyone else for doing so, and we don’t have to provide support or maintenance for the Site.

3.4 Who owns the Site

Brelsi or its licensors own the Site and everything on it, including its text, design, illustrations, videos, code, and logos, and all intellectual property rights in them. These Terms don’t give you any ownership rights, and we keep all rights we don’t expressly give you.

The Brelsi name and logo are our trademarks. Other names and logos on the Site belong to their owners. You may not use any of them without the owner’s written permission.

© 2026 Brelsi LLC. All rights reserved.

3.5 Feedback

If you send us ideas or suggestions about the Site or our products, you give us a permanent, irrevocable, worldwide, royalty-free, non-exclusive license to use them in any way, without paying or crediting you. Please don’t send us feedback you consider confidential.

4. Privacy

Our Privacy Policy explains what information we collect through the Site, how we use it, and when we share it. It also explains the cookies the Site uses and how to turn them off. The Privacy Policy is part of these Terms. If these Terms and the Privacy Policy conflict about personal information, the Privacy Policy wins.

5. Examples and information on the Site

The people, clinics, voicemails, and numbers in our examples, demos, and sample charts are made up to show how our products work, unless we clearly say otherwise.

Information on the Site is general. Nothing on the Site is medical, legal, or compliance advice. We try to keep it accurate and up to date, but it may contain mistakes or be out of date.

6. Other websites and services

6.1 Links and outside services

The Site links to, and uses services from, other companies, such as Google. We don’t control them and aren’t responsible for them. Their own terms and privacy policies apply when you use them, and you use them at your own risk.

6.2 Release

To the fullest extent the law allows, you release Brelsi and its owners, employees, contractors, agents, successors, and assigns from all claims, demands, and damages of any kind arising from or related to the Site or any other company’s website or service you reach through it.

If you’re a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

7. Disclaimers

We work hard on the Site, but we can’t promise it will always be perfect. In legal terms:

THE SITE AND EVERYTHING ON IT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT ALLOWED BY LAW, BRELSI AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DON’T PROMISE THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT IT WILL BE FREE OF VIRUSES OR OTHER HARMFUL CODE. IF THE LAW REQUIRES A WARRANTY, IT LASTS ONLY 90 DAYS FROM YOUR FIRST USE OF THE SITE.

Some places don’t allow these disclaimers, so some of them may not apply to you.

8. Limitation of liability

If something goes wrong, the most we owe you is limited. In legal terms:

TO THE FULLEST EXTENT ALLOWED BY LAW: (A) BRELSI AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY LOST PROFITS, LOST DATA, COSTS OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SITE, EVEN IF WE WERE TOLD THEY WERE POSSIBLE; AND (B) OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SITE WILL NOT BE MORE THAN THE GREATER OF $50 OR THE AMOUNT YOU PAID US UNDER THESE TERMS IN THE SIX MONTHS BEFORE THE EVENT THAT LED TO THE CLAIM. HAVING MORE THAN ONE CLAIM DOES NOT RAISE THIS LIMIT.

Some places don’t allow these limits, so some of them may not apply to you.

9. Indemnity

If your misuse of the Site gets us into legal trouble, you agree to cover it. In legal terms: you agree to defend, indemnify, and hold harmless Brelsi and its owners, employees, contractors, and agents from any claims, and the reasonable costs and attorneys’ fees that come with them, arising from (a) your use of the Site, (b) your breaking these Terms, or (c) your breaking any law.

We may take control of the defense of any such claim at your expense, and you agree to cooperate with us. You won’t settle any such claim without our written consent. We’ll make reasonable efforts to tell you promptly about any such claim we learn of.

10. Ending your access

These Terms apply for as long as you use the Site. We may suspend or end your access to the Site at any time, for any reason, including if we believe you have broken these Terms. We aren’t responsible to you for doing so.

Sections 3.2 through 3.5 and sections 4 through 13 still apply after your access ends.

11. General terms

11.1 Changes to these Terms

We may update these Terms from time to time. When we do, we’ll change the “Last updated” date at the top of this page, and for important changes we’ll also post a notice on the Site. If you keep using the Site after an update, you accept the updated Terms. Changes to section 12 work as section 12.11 describes.

11.2 Governing law and courts

These Terms, and any dispute about them or the Site, are governed by the laws of the Commonwealth of Pennsylvania and applicable federal law, without regard to conflict-of-law rules. For any claim that isn’t arbitrated under section 12, you and Brelsi agree to the exclusive jurisdiction of the state and federal courts located in Pennsylvania. Either of us may still (a) ask any court with jurisdiction for an injunction or other equitable relief to protect intellectual property rights, and (b) bring an individual claim in small claims court.

11.3 Electronic communications

By using the Site, you agree that we may communicate with you electronically, by email or by posting notices on the Site, and that these communications meet any legal requirement to be in writing.

11.4 Accessibility

We want everyone to be able to use the Site, including people with disabilities, and we aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. If anything on the Site is hard to use, please email team@brelsi.com and we’ll work to fix it.

11.5 Notice for California users

Under California Civil Code Section 1789.3, California users are entitled to the following notice. The Site is provided by Brelsi LLC, which you can reach at team@brelsi.com. To make a complaint about the Site or to get more information about using it, contact us. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

11.6 The whole agreement

These Terms, together with the Privacy Policy, are the entire agreement between you and Brelsi about the Site. If a court finds any part of these Terms unenforceable, that part will be changed only as much as needed to make it enforceable, and the rest stays in effect. If we don’t enforce part of these Terms, we haven’t given up the right to enforce it later. You may not transfer these Terms to anyone else without our written consent, but we may transfer them. Headings are for convenience only, and “including” means “including without limitation.”

12. Disputes and arbitration

Please read this section carefully. It affects your legal rights, including your right to go to court and to have a jury trial.

12.1 What this section covers

You and Brelsi agree to resolve any dispute arising from or relating to the Site or these Terms through binding individual arbitration, not in court. This includes disputes that arose before you agreed to these Terms. There are two exceptions: (a) individual claims that qualify for small claims court, and (b) requests for an injunction or other equitable relief about intellectual property, such as trademarks, trade secrets, or copyrights.

12.2 Try to resolve it first

Before starting arbitration, the party with the dispute must send the other a written notice describing it (an “Informal Notice”). Send yours to team@brelsi.com with “Legal notice” in the subject line. We’ll send ours to the email address we have for you. Within 45 days after the Informal Notice is received, we’ll both meet by phone or video call and try in good faith to settle the dispute. If it isn’t resolved within 60 days after the Informal Notice is received, either party may start arbitration.

12.3 Arbitration rules

JAMS (jamsadr.com) will run the arbitration. Claims under $250,000, not counting fees and interest, will follow the JAMS Streamlined Arbitration Rules and Procedures. Larger claims will follow the JAMS Comprehensive Arbitration Rules and Procedures. If you’re an individual using the Site for personal purposes, the JAMS Consumer Arbitration Minimum Standards also apply. Unless we both agree otherwise, for example to meet by video, the arbitration will take place in the county where you live. The arbitration and all materials in it are confidential.

12.4 Starting arbitration

A request for arbitration must include:

  1. your name and contact information;
  2. a description of the claims and the facts behind them;
  3. the relief you want and a good-faith estimate of damages;
  4. confirmation that you completed the informal process in section 12.2; and
  5. proof that any required filing fee was paid.

12.5 The arbitrator’s authority

The arbitrator decides all disputes that can be arbitrated, including questions about the scope and enforceability of this section. A court, not the arbitrator, decides: (a) challenges to the class action waiver in section 12.7; (b) disputes about arbitration fees; (c) whether a step that must come before arbitration, such as the informal process in section 12.2, was completed; and (d) which version of this section applies. The arbitrator can award the same relief a court could, but only on an individual basis. The arbitrator’s decision is final and binding, and any court with jurisdiction may enter judgment on it.

12.6 Jury trial waiver

BY AGREEING TO ARBITRATION, YOU AND BRELSI GIVE UP THE RIGHT TO A TRIAL BY JUDGE OR JURY FOR ALL CLAIMS THIS SECTION COVERS.

12.7 Class action waiver

ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS. NEITHER YOU NOR BRELSI MAY BRING CLAIMS AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

The arbitrator may award relief only to the individual party asking for it. If a court decides this waiver can’t be enforced for a particular claim, that claim, and only that claim, will be decided in the state or federal courts located in Pennsylvania. All other claims stay in arbitration.

12.8 Attorneys’ fees

Each party pays its own attorneys’ fees, unless the arbitrator finds that a claim was frivolous or brought for an improper purpose.

12.9 Mass filings

If 100 or more similar arbitration requests are filed against Brelsi within 30 days by the same law firm or by people acting together, they will be grouped into batches of up to 100. JAMS will appoint one arbitrator for each batch, with one set of fees per batch.

12.10 Opting out

You can opt out of this section by emailing team@brelsi.com within 30 days after you first agree to these Terms. Include your name, your mailing address, and a clear statement that you want to opt out of arbitration. Opting out doesn’t affect the rest of these Terms.

12.11 Changes to this section

If we make an important change to this section, it won’t apply to any dispute you told us about before the change took effect, and you can reject the change by emailing us within 30 days after it takes effect.

12.12 If part of this section can’t be enforced

If any part of this section is found unenforceable, it will be changed only as much as needed to make it enforceable, and the rest of this section stays in effect.

13. Contact us

Questions about these Terms? Contact us:

Brelsi LLCEmail: team@brelsi.com

Questions about these Terms?

Write to us and a real person on our team will answer.

Email team@brelsi.com Privacy Policy