Faster callbacks
Outcome 1
Messages that seem urgent are flagged, and each sorted message is given to someone on your team right away.
HIPAA-compliant voicemail triage for medical clinics
Every patient voicemail becomes a tracked task.
Brelsi transcribes each message, sends it to the department that fits best, and assigns it to one of your clinic’s medical assistants. Nothing changes about your phone system, and nothing closes without a person.
- Read-only mailbox access
- Every message human-reviewed
- HIPAA compliant
Example: new patient voicemails come in, Brelsi sorts each one to a department and assigns it to a medical assistant.
The problem
A voicemail is the easiest thing in a clinic to lose.
voicemails@northgatecardio.example
4 unread
Voicemail from (914) 555-01820:47 · 9:14 AM
Who called back?
Voicemail from (914) 555-03471:12 · 8:51 AM
Which department?
Voicemail from (914) 555-01190:38 · 8:30 AM
Never returned
Voicemail from (914) 555-02060:55 · 8:12 AM
How urgent?
At most clinics, voicemails land in a mailbox nobody owns. A message about chest tightness sits next to a refill request.
- No owner
- No priority
- No visibility
- No record
The risk is simple: a patient calls about their heart, and nobody calls back.
The solution
Brelsi turns your clinic’s voicemail into a queue.
Before
Voicemail from (914) 555-0182
audio.wav · 0:47
- Caller unknown until someone listens
- Callback number written on paper
- No department, no priority
- No owner, no status, no history
After
Margaret Reyes
Urgent
Jul 24, 9:14 AM · 0:47
Callback
(914) 555-0182
Provider
Dr. Alvarez
Department
Cardiology
Owner
NBNina Brooks
Symptoms
Palpitations · Shortness of breath · Chest tightness
Status
Open · a person reviews it before it closes
How it works
Mailbox to resolved ticket, in five steps.
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Step 1
Read the mailbox
Brelsi checks your clinic’s voicemail inbox. It never moves or deletes anything.
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Step 2
Transcribe
Each recording is turned into text using HIPAA-compliant transcription.
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Step 3
Pick out the details
Brelsi picks out the caller’s name when they say it, the number they called from, their symptoms, and any of your doctors they mention. It also suggests how urgent it is.
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Step 4
Route & assign
Sent to the department that fits best and given to the medical assistant there with the fewest open messages.
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Step 5
Human review
Someone at your clinic reviews every message before it’s closed.
Inside the product
See how your clinic is keeping up.
Every voicemail leaves a trail: when it came in, who picked it up, and how long it took to sort out. Brelsi adds it all up for you, so nobody has to keep a spreadsheet.
Call volume
Voicemails each day this week
| Day | Routine | Urgent | Total |
|---|---|---|---|
| Monday | 22 | 4 | 26 |
| Tuesday | 25 | 6 | 31 |
| Wednesday | 21 | 3 | 24 |
| Thursday | 22 | 5 | 27 |
| Friday | 25 | 4 | 29 |
| Saturday | 16 | 2 | 18 |
| Sunday | 12 | 1 | 13 |
Sorting accuracy
Voicemails that needed no changes from staff
92%155 of 168 this week
What staff changed
Department6
Urgency4
Doctor3
Sample data. Your dashboard shows your clinic’s real numbers.
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What’s waiting right now?
How many messages are waiting, which are urgent, and which still need someone assigned.
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How fast do we respond?
How quickly messages get started and finished, and whether you’re getting faster.
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Which departments are busiest?
How many messages each department gets, how quickly it responds, and who is working on them.
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When do calls come in?
Your busiest days and hours, so you can have more people ready.
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Who’s handling what?
What each person has finished and still has open, so work is shared fairly.
Outcomes
What changes at your clinic.
Staff stop working a mailbox and start working a queue.
Clear accountability
Outcome 2
Everyone can see who owns each message and where it stands.
Routing you control
Outcome 3
Describe each of your clinic’s departments in a sentence, and Brelsi routes messages there. To change routing, just edit the sentence.
Less manual work
Outcome 4
No hunting through a mailbox, no retyping callback numbers, no shared spreadsheet of who called whom.
Zero changes to your phone system, and nothing for staff to install.
Request a demoTrust, safety & compliance
Designed so a person always has the last word.
Brelsi handles your clinic’s patient health information, so it is built for the worst case: a suggestion is wrong, a step fails, or somebody asks who saw what and when.
Skip the safeguards
Six safeguards.
Swipe, or keep scrollingSwipeUse the arrows below
Human review on every message
Nothing closes itself. Someone at your clinic reads, confirms, and resolves each one. Brelsi never calls, texts, or emails a patient.
Urgency is only ever a suggestion
Staff can always change it, and every change is recorded. Brelsi can miss an urgent call, so every message is still read by a person.
Nothing gets dropped
Even if a step fails, the message still shows up in the queue with its recording, so someone can listen to it and handle it.
A record of every action
Every sign-in, opened message, played recording, assignment, and status change is logged, so you can always see who did what, and when.
Patient details don’t stay forever
Once a message is resolved, Brelsi deletes its copy of the recording, transcript, and patient details on a set schedule. The original voicemail stays in your clinic’s own mailbox.
HIPAA compliant
Recordings, transcripts, and records are all encrypted, and patient information is only used to handle your clinic’s messages.
Questions
Questions clinics ask. Straight answers.
Is Voicemail Triage only for clinics?
No. We built it first for a cardiology clinic, but it works for any business that gets a lot of voicemail, such as law firms, property managers, and home service companies. You describe your own departments in a sentence each, and Brelsi sends each message to the department that fits best.
Do we need to change our phone system?
No, as long as your phone system already emails each voicemail to your clinic’s Gmail. Brelsi reads those emails, and your staff use it in a web browser, so there’s nothing to install.
What access does Brelsi need?
Read-only access that your clinic’s Google admin grants once and can turn off anytime. Brelsi only reads the voicemail emails your phone system sends, in the inboxes you choose, and it never moves or deletes anything.
Does Brelsi ever call patients back?
No. Brelsi never calls, texts, or emails a patient, and it never closes a message on its own. Your staff make every callback.
What if Brelsi gets the urgency wrong?
Urgency is only ever a suggestion. Staff can always change it, and every change is recorded. Brelsi can miss an urgent call, so every message is still read by a person.
Who reviews each message?
Someone at your clinic reads, confirms, and resolves each one. Nothing closes itself.
What if a message can’t be processed?
It still shows up in the queue with its recording, so someone can listen to it and handle it.
How is patient information protected?
Recordings, transcripts, and records are all encrypted, and patient information is only used to handle your clinic’s messages. We sign a Business Associate Agreement (BAA) with your clinic before we see any patient information.
How long are patient details kept?
Once a message is resolved, Brelsi deletes its copy of the recording, transcript, and patient details on a set schedule. The original voicemail stays in your clinic’s own mailbox.